Go beyond CRM software

Transform your front office and deliver real-time customer engagement

Want to reach a new level of customer engagement? Deliver seamless and personalized customer experiences across all channels – with SAP Hybris solutions powered by SAP HANA. These solutions go beyond traditional customer relationship management (CRM) software. They use in-memory and Big Data technologies to drive digital transformation and smoothly integrate marketing, commerce, sales, and customer service.

Explore SAP’s new CRM and customer engagement software

Sales

Get the deep customer and social insights you need to make an impact in every deal – anytime, anywhere – with our advanced sales CRM software. Engage customers, improve sales performance, streamline the order-to-cash process, and more.

Marketing

Make every customer feel like your only customer. Our next-gen CRM marketing suite gives you real-time insight into customers’ needs and wants – so you can deliver contextual, individualized customer experiences across all channels.

Commerce

Provide a personalized digital shopping experience with our solutions for mobile, social, and e-commerce. Take advantage of real-time inventory management, data-driven customization, cost-effective order fulfillment, and more.

Service

Give your omni-channel service reps the customer visibility and real-time problem-solving tools they need to win loyalty and cut costs. Empower field service technicians with mobile access to information, service requests, and analytics.

Go beyond CRM software

Choose the right CRM implementation approach for your business. SAP offers cloud and on-premise CRM – and both let you extend functionality to your mobile devices.

Cloud CRM Deployment

Get up and running quickly – and take advantage of affordable, subscription-based pricing – with our cloud CRM portfolio, SAP Hybris Cloud for Customer. The portfolio offers three solutions that can be licensed separately: SAP Hybris Cloud for Sales, SAP Hybris Cloud for Service, and SAP Hybris Cloud for Social Engagement. The portfolio also features SAP Digital CRM (for smaller sales teams).

On-Premise CRM Deployment

SAP Customer Relationship Management (SAP CRM) offers secure, on-premise support for your sales, marketing, service, and interaction center activities. The modular structure of SAP CRM allows you to license and pay for only the functionality and number of users that you require at any given time.

How to get started with next generation CRM software

How well are you engaging customers?

You sales and marketing departments work hard to engage your business to reach more customer but you don't know how effectively those activities work? 

We can help you with evaluating your customer engagement activities with tips, expert views and stories of how other companies are using SAP Hybris solutions to move beyond CRM and drive engagement.

Demo SAP Hybris Cloud for Sales

SAP Hybris Cloud for Sales gives you easy access to customer information, real-time analytics, social selling tools, and more – anytime, anywhere. It only takes a few minutes to get started.

You want to see how this cloud-based CRM sales software works for your better customer engagement? Contact us for a better view of what SAP Hybris Cloud for Sales can do for you.

CRM training and support

Service

Give your omni-channel service reps the customer visibility and real-time problem-solving tools they need to win loyalty and cut costs. Empower field service technicians with mobile access to information, service requests, and analytics.

Service

Give your omni-channel service reps the customer visibility and real-time problem-solving tools they need to win loyalty and cut costs. Empower field service technicians with mobile access to information, service requests, and analytics.

What is CRM?

CRM stands for Customer Relationship Management – and refers to the way businesses interact with current and future customers.

Tracking customer interactions can be challenging – especially if you have more than a few names in your Rolodex. That’s where Customer Relationship Management (CRM) comes in. A CRM system centralizes and stores massive volumes of customer and prospect data – from contact information to interaction history and even social media activity – and makes it available in real time. You can analyze this data, and leverage it to dramatically improve your sales, marketing, and customer service activities.

 

ICC focuses exclusively on SAP Business One and its integrated solutions. With one of the largest dedicated SAP Business One teams in Indochina, we have the expertise to deliver a solution tailored to meet your business needs and help its growth. Our greatest asset is a great team of consultants and developers who shape and define the solutions we deliver.

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